On Friday, February 4, at approximately 1:30 p.m., we learned of an issue where debit card transactions were being declined in error.
While this issue was not exclusive to FNB and affected debit cards all over the world, we are nonetheless sorry for the inconvenience this caused our customers. It is important to us that you have a seamless and convenient banking experience, but issues with technology such as this are prone to happen from time to time.
“Just 3% of our cardholders were affected for about an hour, but we appreciate the understanding of the customers who contacted us while we worked to resolve the issue,” said Jeff Russell, Chief Banking Officer. “Your grace in such a time made it that much easier for us to correct the error.”
As always, please contact our customer service line when you experience issues with your card so that we can resolve them as quickly as possible.