Skip to main content

Account Access

FNB Family Friday

McKenzie Kooima

FNB Family Friday

Tell us about your background. Where you grew up, where you went to school, industry experience, your family, and volunteer work (if applicable).

I am originally from Hull, Iowa, and lived there until I was 12. After that, I moved to Luverne, Minnesota, when my mom remarried, which gave me a total of five brothers and one sister. I went to Dordt College for writing and communication, but before coming to FNB, I worked at another financial institution and dealt with cases of elder financial abuse.

Q: What is your role at FNB? What does your day-to-day work look like?

I am the fraud specialist in the Deposit Operations area of the Bank. My day-to-day is always a surprise because I never know what type of fraud will come up! I mainly work with handling disputes, ranging from debit card disputes to unauthorized ACH transactions. I also handle garnishments and levies, as well as any other type of fraud that a customer might experience.

Q: What is something at the Bank that you’re proud of?

I am proud of how everyone is so willing to help each other out (no matter what department). It’s just nice to know that you’re not alone and someone will be there to help you if you need it.

Q: Who is someone at the Bank that you look up to and why?

I look up to Karen Powell with The Advantage Network. She is always willing to help me with any dispute and find a solution to any question I have. She is very knowledgeable about a variety of things at the Bank and I hope that one day I will know half of what she knows.

Q: What are your hobbies outside of work?

My hobbies outside of work include reading a good book and working on writing my own book. But, nothing is better than a nice sunny day and a blank page or brand new book.

Q: What is the last interesting fact you learned?

Chewing gum actually improves concentration.

Q: If you had $500 to spend at any local business, where or what would you spend it on?

I would have a giant get together at a restaurant with all my friends and family so we could all spend some quality time together since it has been so limited this year with COVID.

Stay informed

Sign up to receive occasional bank updates and promotions delivered directly to your inbox.