Token Security

 

For answers to some of the most frequently asked questions about token security, please select a question.


  • How do I activate and log in using token security?
  • What is a token?
  • Why do we need tokens?
  • How do I log in with a token?
  • How do I know that I am at the valid Business Connex℠ site?
  • Do I need my token to log in?
  • How do I log in if I don't have my token with me?
  • Do I need to install software on my computer?
  • How much does the token cost?
  • What happens if my token is lost or damaged?
  •  

    How do I activate and log in using token security?
    To activate and log in, follow these instructions.

    top

     

    What is a token?
    A token is a small, connectionless device that generates a One Time Password (OTP) to use each time you log on to Business Connex. This password changes every 32 seconds for your protection. This helps ensure that your information is secure, protecting you from fraud and identity theft.

    top

     

    Why do we need tokens?
    With tokens, we're adding another layer of security to protect our customers' information and their Business Connex accounts. Tokens also guard against ever-increasing email scams called phishing and pharming by providing site authentication.

    top

     

    How do I know that I am at the valid Business Connex site?
    A four-digit Site Authentication Value will be displayed, confirming that you're at the Bank's legitimate website. If your Site Authentication Values do not match, then start over or contact the Bank for assistance.

    top

     

    Do I need my token to log in?
    Yes. Once the token is activated, you will need it each time you log on to Business Connex. This provides an additional layer of security for your protection.

    top

     

    Do I have to activate my token?
    Yes. All customers identified as token users must activate and use their token to log on to Business Connex.

    top

     

    How do I log in if I don't have my token with me?
    If you do not have your token with you, we can temporarily change you back to the old method of signing in. There will be a $10.00 maintenance fee for making these changes.

    top

     

    Do I need to install software on my computer?
    No additional software is required on your computer. Once activated, the token is immediately ready for use.

    top

     

    How much does the token cost?
    Your first token will be provided free of charge. Lost or damaged tokens will be replaced at a cost of $25.00 per token.

    top

     

    What happens if my token is lost or damaged?
    To order replacement tokens, select "Lost or Damaged Token" from this page or contact us. The token will be mailed to you, or you may pick it up at our Main Office.

    top